A Michelin-star restaurant inside a five-star Bangkok hotel wanted a website worthy of the room, and a back end the team could actually run.
The kitchen had two Michelin stars; the digital experience had neither. The hotel needed an editorial front end that did justice to the food, a content management system the in-house team could publish to without a developer, and a booking flow that turned a casual browser into a confirmed reservation.
Fine dining is a high-intent, low-volume business: most visitors arrive already interested, so the job isn't to persuade, it's to remove every reason to hesitate. The old site did the opposite. Photography was buried, the menu lived in a PDF, and reserving a table meant a phone call during service. Each of those was a point where an interested diner could quietly drop out.
We led UX/UI and built the experience end to end. The front end is editorial: photography-led, typographic, paced like a tasting menu. Behind it sits a CMS the team owns, so menus, seasonal stories and events are published in minutes. The booking system is integrated directly into the journey: pick a date, a sitting and a table, and confirm: two taps from interest to reservation.
Performance and craft mattered as much as the look. Large culinary photography is the whole point of a restaurant site, so we engineered it to load fast on a phone in a taxi, the moment most bookings actually happen. The booking component was built into the page rather than bolted on through a third-party pop-up, so the diner never leaves the brand and the hotel keeps ownership of the reservation data. The result is a site that performs on mobile, reads cleanly to search engines, and runs without a developer on standby.
One platform, designed and engineered together, not a template dressed up. The restaurant publishes on its own, reservations flow without a phone call, and the site finally looks like the room feels. The marketing team ships seasonal menus and event nights the same day they're decided, instead of waiting in an agency queue, and every reservation lands in a system the hotel controls.
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